FAQ's

We’re here to help. Our dedicated Client Services Team responds to all enquiries within 24–48 hours, though this may take a little longer during peak periods.
Please check your spam or junk folder, and mark support@belleadode.co.uk as a safe sender to ensure future messages reach your inbox.

Prefer live assistance? You may also reach us via:

• Live Chat: Monday–Friday, 10am–4pm via our Contact Page
• Facebook Messenger/Instagram DM 

For purchases made via third-party marketplaces, please contact us directly through that platform so we can assist you appropriately.

Our promotional codes are applicable to full-priced items only, unless otherwise specified. Sale and pre-order items are typically excluded.

We are pleased to offer complimentary delivery to addresses within the UK Mainland.
For deliveries to the Highlands, Channel Islands, Northern Ireland, and remote areas, a surcharge may apply—this will be calculated at checkout.

Yes, you may request this, but please note: BelleAbode and our courier partners cannot accept liability for any loss or damage once an item is left unattended.

For your security and ours, delivery addresses cannot be changed once an order is confirmed. If incorrect, please contact us immediately to cancel your order. 

Estimated delivery times are provided on each product page:

Please refer to our Shipping policy for further information. 

 - 3-5 Working Day Shipping

Some of our larger and/or ready assembled products unless otherwise stated are sent out by a national based UK courier on a 3-5 working day delivery service.

- Two Man Shipping

Ready assembled furniture requires a Two Man Delivery service and can take up to 10-14 working days for delivery. Please note: Saturday delivery can be arranged between yourselves and the couriers for anything shipped via this courier.

All estimated delivery times are on each product page if you need to check.

Should delays occur, our team will keep you informed and work swiftly to resolve any courier-related issues.

All orders can be placed directly on our website. If you experience any difficulties, our Client Services Team would be delighted to assist you.

Please retain all original packaging and contact us within 48 hours of receiving the product. Depending on the extent of the damage, we can offer replacement parts or a full item exchange. Without packaging, returns are not be possible due to courier restrictions. 

Please leave the item unopened and contact us immediately. We’ll ensure the correct piece is dispatched without delay and the incorrect item is collected.

Instructions are available to download on the product page. If you require assistance, we’re happy to send them directly to you.

Depending on the size and courier used, items may arrive separately. Tracking details will be provided in your confirmation email and online account.

You can cancel your order any time before dispatch.

• If your order hasn’t been dispatched yet, contact us to cancel.
• If your order is already on the way, you may still be able to cancel, but you’ll need to cover the return cost and/or cancellation fee. This fee varies based on product, location, and circumstances.

📧 Email us: support@belleadode.co.uk
💬 Live Chat: Monday–Friday, 10am–4pm via our Contact Page

Our pre-order service allows you to secure limited and upcoming designs before they arrive in our studio. Full payment is taken at checkout to guarantee availability.

In-stock items ship immediately. Pre-orders will follow as soon as stock arrives—each will be confirmed via email.

Absolutely, provided the item hasn’t yet shipped. After dispatch, standard return policies apply.

Yes. Please notify us within 48 hours of receiving your item. Products must be:

• Unused and undamaged
• Returned in original packaging with all components and instructions

Return shipping is at your expense. Assembled items cannot be returned. 

• PayPal: Within 2 hours
• Debit Cards: 3–5 working days
• Credit Cards: Up to 30 days

Stock status is shown on each product page. Out-of-stock or artisan-crafted pieces may be available for pre-order. You may request to be notified when specific items return.

Each product page indicates whether assembly is required. Manuals are also available for download online.

We welcome your suggestions. Email us at support@belleabode.co.uk, and we’ll do our best to source what you’re looking for.

We accept:

• Credit & Debit Cards
• Apple Pay / Google Pay
• PayPal / Amazon Pay
• Financing Options via Klarna, Clearpay, or PayPal Pay in 3

Absolutely. All transactions are processed through Stripe, using advanced AES-256 encryption to protect your data.

Yes. Please visit our Discount Hub to verify your eligibility and receive your exclusive code.

Enter the code during checkout. Please note, codes typically exclude sale or pre-order items.

Visit our Registration Page to create your BelleAbode account and enjoy faster checkouts and order tracking.

Click “Forgot Password” on the login page to reset your credentials securely.

We’re sorry to see you go. Simply email support@belleabode.co.uk, and we’ll take care of the rest.

At the bottom of every email is an unsubscribe link. If you need assistance, feel
free to reach out to us.